Viewing Reports and Internet Explorer Cache

When you view a report in the Cognos Viewer and select Run HTML as the display option, depending on your browser cache settings, you may not get minute to minute report updates of data that has changed in the Costpoint database.

Your report may not include vouchers that have just been posted.

If you need to access something that has just changed in the database, do one of the following:

  • If viewing your data using the Run HTML option, empty all your temporary Internet files and then view the report again, selecting the Run HTML option.

  • View the report selecting the Run PDF or Run Excel. When you view a report in Cognos Viewer in PDF for Excel format, the information included on the report is always the most up-to-date information available.