Costpoint Online Help

Using the Help Search
Using the Help Search
  • Phrase:Returns all topics that contain the exact phrase in the search criteria. Use quotation marks around the phrase.
    Ex."system administration"
  • And:Returns all topics that contain all the words in the search criteria, in any combination. Insert a plus sign between all words in the search criteria.
    Ex.system + administration
  • Or:Returns all topics with any combination of words in the search criteria. This is the default.
    Ex.system administration
For more information:Searching Online Help

User Productivity Subtask

Use this subtask to view user IDs and names of individuals who completed the selected workflow activity and the average transfer time, average activity time, and average time to complete.

It shows the number of cases of a completed activity for a particular user, which will allow you to review user productivity and efficiency.

Note: The average times displayed represent total elapsed time, which includes evenings, weekends, and business holidays. Please factor this into your comparison of user productivity. You may also want to drill-down to the User Cases subtask if there were special circumstances for particular cases.

Contents

Field Description
Workflow

This field displays the currently selected workflow.

Subsystem

This field displays the subsystem to which this workflow is associated.

Status

This field displays the status of this workflow.

Activity

This field displays the currently selected activity.

Option

This field displays the option associated with this activity.

Table Window

This table window displays user information associated with this activity.

Field Description
User

This field displays the user IDs of individuals who completed this activity and option.

User Name

This field displays the user names of individuals who completed this activity and option.

Average Transfer Time

This field displays the average time elapsed from the time this activity was placed in the user's inbox to the time the user started the activity.

Average Activity Time

This field displays the average time elapsed from the time the user started this activity to the time the user completed the activity.

Average Total Time To Complete

This field displays the average total amount of time elapsed from the time this activity was placed in the user's inbox to the time the user completed the activities.

Number of Cases

This field displays the number of workflow cases from which the user completed the activity.

Subtask

Subtask Description
User Cases Click this link to open the User Cases subtask and view cases and case values for the activity completed by a particular user and the transfer time, activity time, and time to complete, so you can see the amount of time required by a user to finish a particular activity for all workflow cases.